You were shown me as frequently turning away from invalids who were in need of your counsel and advice. You were presented before me as apparently indifferent, seeming rather impatient while scarcely listening to what they were saying, which was to them of great importance. You seemed to be in a great hurry, putting them off till some future time, when a very few appropriate words of sympathy and encouragement would have quieted a thousand fears, and given peace and assurance in the place of disquietude and distress. You appeared to dread to speak to the patients. You did not enter into their feelings, but held yourself aloof, when you should have manifested more familiarity. You were too distant and unapproachable. They look to you as children to a parent, and have a right to expect and receive attentions from you which they do not obtain. “Me and mine” comes between you and the labor your position requires you to perform. The patients and helpers need your advice frequently; but they feel an unwillingness to go to you, and do not feel free to speak with you. {4T 99.2}

Det blev vist for mig at du ofte vender dig bort fra enkeltpersoner, som behøvede dine råd og vejledning. Du blev fremstillet for mig som tilsyneladende ligegyldig, synes mere utålmodig og kunne knapt nok lytte til hvad de sagde, hvilket var af stor betydning for dem. Det var som om du havde stort hastværk, satte dem til side til senere, skønt nogle meget få passende forstående og opmuntrende ord (100) kunne have beroliget tusind ængstelser og givet fred og forvisning i stedet for uro og pine. Det viste sig at du skræmte i samtalen med patienterne. Du forstod ikke deres følelser, men holdt dig selv på afstand, skønt du burde vise mere fortrolighed. Du var for fjern og utilgængelig. De så på dig som børn til en forældre og havde ret til at få kærlighed fra dig som de ikke opnåede. "Mig og mine" kom ind imellem dig og arbejdet, din stilling krævede af dig. Patienterne og sygehjælperne behøver ofte dine råd; men de føler sig ikke trygge ved at gå til dig og føler sig ikke frie til at tale med dig.